At Viacere, we strive to provide reliable and timely shipping services.
1. Processing Times
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
- Standard Shipping: Estimated delivery in 3–7 business days.
- Expedited Shipping: Estimated delivery in 1–3 business days.
- Shipping times may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
3. Shipping Costs
- Calculated at checkout based on location, weight, and chosen delivery method.
- Free shipping may be offered on select promotions or order amounts.
4. Order Tracking
- Once shipped, you will receive a tracking number via email.
- Tracking updates depend on carrier scanning and reporting.
5. Shipping Locations
- We currently ship within the United States.
- We do not ship internationally, to P.O. Boxes, or APO/FPO addresses.
6. Lost or Damaged Packages
- Viacere is not responsible for lost, stolen, or damaged packages after carrier delivery.
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.