FAQ

Frequently Asked Questions (FAQ) – Viacere.com

Welcome to the Viacere.com FAQ section. Below are answers to some of the most common questions about our products, services, and policies. If you can’t find the information you’re looking for, feel free to contact us at Support@viacere.com.

Ordering

1. How do I place an order?

You can place an order directly on our website by adding items to your cart, proceeding to checkout, and entering your payment and shipping information.

2. Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Please contact us at Support@viacere.com as soon as possible to make changes.

3. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover) and secure payment options like PayPal.

Shipping & Delivery

4. How long does shipping take?

Standard shipping typically takes 5-7 business days within the U.S. Expedited shipping options are available at checkout.

5. Do you offer international shipping?

Currently, we only ship within the United States.

6. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Use the provided link to track your package.

Products

7. What types of hats do you sell?

We offer a wide variety of hats, including:

Fashion hats for women
Sports hats
Trendy hats for teens
Cowboy hats
Baby and children’s hats
Fedoras

8. How can I find the right size hat?

We provide a detailed sizing guide on each product page to help you find the perfect fit. If you’re unsure, feel free to contact us for assistance.

9. Do you restock sold-out items?

Yes, we frequently restock popular items. Sign up for restock notifications on the product page to be alerted when an item becomes available.

Returns & Exchanges

10. What is your return policy?

We accept returns within 30 days of purchase for unused, undamaged items in their original packaging. Visit our Return Policy page for more details.

11. How do I initiate a return or exchange?

To initiate a return or exchange, contact us at Support@viacere.com with your order number and reason for the return.

12. Are there any restocking fees?

No, we do not charge restocking fees for returns or exchanges.

Account & Support

13. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save your information, and access special promotions.

14. How do I reset my password?

Click the “Forgot Password” link on the login page and follow the instructions to reset your password.

15. How do I contact customer support?

You can reach us via email at Support@viacere.com or through our Contact Us page.

FAQ