Return Policy
At Viacere.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please review our return policy below for details.
Eligibility for Returns
We accept returns for the following conditions:
- Items must be unused, undamaged, and in their original packaging.
- Returns must be initiated within 30 days of the purchase date.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items.
- Gift cards.
- Custom or personalized hats.
Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at Support@viacere.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions for shipping the item back.
- Ship the Item: Use the provided instructions to send the item back. Ensure the RA number is included with your return. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Inspection and Refund: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Exchanges
We do not offer direct exchanges at this time. To exchange an item, please return the original item and place a new order for the desired product.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us at Support@viacere.com within 7 days of receiving the item.
- Include photos of the damaged or defective product in your email.
- We will provide a replacement or issue a full refund, including shipping costs.
Refund Details
- Refunds will be processed to the original payment method.
- Shipping costs are non-refundable unless the return is due to our error.
- You will receive an email confirmation once the refund is processed.
Contact Us
If you have any questions or need assistance with a return, please don’t hesitate to reach out:
- Email: Support@viacere.com
- Address: 1662 Jenkins St, Jacksonville, FL 32208
Thank you for choosing Viacere.com. We appreciate your business and aim to make your shopping experience enjoyable!