Shipping Policy
At Viacere.com, we strive to ensure that your orders are processed and delivered efficiently. Below is a detailed overview of our shipping policies:
Shipping Locations
Currently, we only ship within the United States. We do not offer international shipping at this time.
Processing Times
- Orders are processed within 1-2 business days after payment is received.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Options & Delivery Times
We offer the following shipping methods:
- Standard Shipping
- Delivery Time: 5-7 business days
- Cost: Calculated at checkout based on location and package weight.
- Expedited Shipping
- Delivery Time: 2-3 business days
- Cost: Calculated at checkout based on location and package weight.
- Overnight Shipping
- Delivery Time: 1 business day
- Cost: Calculated at checkout based on location and package weight.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
Shipping Costs
Shipping costs are calculated at checkout and depend on the following factors:
- Delivery method selected
- Destination address
- Total weight of the package
Undeliverable Packages
If a package is returned to us due to an incorrect address or delivery failure, we will contact you to confirm the correct address. Additional shipping fees may apply for re-delivery.
Lost or Damaged Packages
While we take every precaution to ensure your order arrives safely, we are not responsible for packages lost or damaged in transit. If your package is lost or damaged, please contact the shipping carrier directly. For assistance, you can also reach out to us at Support@viacere.com.
Holiday Shipping
During peak holiday seasons, delivery times may be extended due to high demand. We recommend placing your order early to avoid delays.
Contact Us
If you have any questions or concerns about your shipment, please contact our support team:
- Email: Support@viacere.com
- Address: 1662 Jenkins St, Jacksonville, FL 32208
Thank you for shopping with Viacere.com. We’re dedicated to providing you with a smooth and enjoyable shopping experience!