Viacere (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you, how we use it, how it is protected, and the choices you have regarding your information. By using our website, www.viacere.com, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

  • Personal Identification Information: Name, billing/shipping address, email address, phone number.
  • Payment Information: Credit/debit card details, billing address (processed by secure third-party payment providers; we do not store complete card numbers).
  • Account Information: If you create an account, your username, password, and related preferences.
  • Device/Technical Data: IP address, browser type, operating system, referring/exit pages, and website usage activity (via cookies and analytics).
  • Communications: Messages, emails, and any feedback you provide to us.

2. How We Use Information

We use the information collected in the following ways:

  • To process and fulfill your orders, including shipping and returns.
  • To communicate with you about your order status, promotions, or customer service inquiries.
  • To provide personalized recommendations and improve website functionality.
  • To comply with applicable laws and legal requirements.
  • To prevent fraudulent or unauthorized activities.

3. Cookies and Tracking

Viacere uses cookies and similar technologies to improve user experience, track website performance, and provide targeted advertising. You may choose to disable cookies in your browser settings, but this may affect website functionality.

4. Information Sharing

We do not sell or rent your personal information. We may share limited data with:

  • Service Providers: Payment processors, shipping carriers, IT providers, and marketing platforms.
  • Legal Authorities: When required by law, subpoena, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

5. Data Security

We implement industry-standard security measures (encryption, SSL, firewalls) to protect your information. While we strive to protect your personal data, no method of transmission over the Internet is 100% secure.

6. Your Rights

As a U.S.-based customer, you have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or updates to inaccurate information.
  • Request deletion of your personal data, subject to applicable law.
  • Opt-out of marketing communications at any time.

7. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children. If we learn that a child has provided personal data, we will delete it immediately.

8. Changes to This Privacy Policy

Viacere reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised “Effective Date.”

9. Contact Us

Viacere
1662 Jenkins St, Jacksonville, FL 32208
Email: Support@viacere.com
Phone: +1 904-668-5624