Welcome to the Viacere FAQ page! Below you’ll find answers to the most common questions about our leather jackets, orders, shipping, and policies. If you don’t see your question here, feel free to reach us at Support@viacere.com or call +1 904-668-5624.
🧥 Products & Sizing
Q: How do I choose the right size leather jacket?
A: Please refer to our size chart located on each product page. For the best fit, measure your chest, shoulders, and sleeves, and compare them to the chart. If you’re between sizes, we recommend sizing up for comfort.
Q: Are your jackets made of genuine leather?
A: Yes. All of our jackets are crafted from high-quality genuine leather unless otherwise stated. Each product description includes material details.
Q: Do leather jackets stretch over time?
A: Yes. Genuine leather naturally molds to your body and may loosen slightly with regular wear, giving you a custom fit over time.
Q: Do you offer custom sizes or tailoring?
A: At this time, we do not offer custom sizing. However, many of our jackets are designed with versatile fits to suit a wide range of body types.
🧴 Leather Care
Q: How do I clean my leather jacket?
A: We recommend spot cleaning with a soft damp cloth. For deep cleaning, always use a professional leather cleaner. Avoid washing leather jackets in washing machines.
Q: Can I use leather conditioner?
A: Yes. Using a quality leather conditioner every few months helps maintain softness, prevent cracks, and extend the life of your jacket.
Q: How should I store my jacket?
A: Store in a cool, dry place. Use a padded hanger to maintain the shape and cover with a breathable garment bag. Avoid plastic bags and direct sunlight.
📦 Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 3–7 business days, while expedited shipping takes 1–3 business days (after processing).
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking details. You can also log in to your account to check order status.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original condition and packaging. See our Return Policy for full details.
Q: How do I start a return?
A: Contact us at Support@viacere.com with your order number, and our support team will guide you through the return process.
Q: Can I exchange my jacket for a different size?
A: Yes. If the size you need is in stock, we’re happy to exchange it. Customers are responsible for return shipping unless the item is defective or incorrect.
💳 Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods listed at checkout.
Q: Can I cancel or change my order?
A: Orders can be canceled or modified within 12 hours of purchase. Once processing begins, changes may not be possible. Please contact us immediately if you need assistance.
Q: Will I receive an order confirmation?
A: Yes. After placing an order, you’ll receive an email confirmation. Once your order ships, you’ll also receive a shipping confirmation with tracking info.
👩💻 Customer Support
Q: How can I contact you?
A: You can reach our customer service team via:
- Email: Support@viacere.com
- Phone: +1 904-668-5624
- Hours: Monday – Friday, 9 AM – 5 PM EST